Global International
Phil MacKenzie
Manager, Strategy & Analytics
GLOBAL International
GLOBAL International is a leading provider of customer management solutions specializing in customer contact, first-party receivable management and third-party collections.
GLOBAL operates offices in Markham, Ontario, Montreal, Quebec and Panama City, Panama.
Why did you choose to work with High Cotton? They made it clear they wanted our business. They demonstrated to us how they could improve our business, not just our mailing.
What is their greatest strength? Several things. They are prompt. When we have a project or an issue with a project—they are on it fast. They don’t wait for problems to come along, though. They are very proactive with our business, anticipating potential issues and offering solutions before they become problems. When I say proactive, I don’t mean only the ability to anticipate problems. They also bring us ideas that help our business, help us reduce costs, help us mail more efficiently. That’s a trait in High Cotton that I value.
They are also great at managing the details. In what they do, there are a hundred things that could go wrong if not managed properly. They are very attentive to the details, which takes a huge pressure off of us. We don’t have to worry about the details because we know they are.
So you feel like High Cotton is looking out for your best interests? Absolutely. That’s one of the biggest reasons we continue to work with them. In everything they do, everything they suggest, I feel like they are protecting our interests. They have proven that they are interested in more than mailing letters for us. They want our business to be successful, and that broader perspective makes all the difference.
